Privacy Policy – SkyBase (Pty) Ltd
SkyBase (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with applicable data protection laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make use of our IT support and technology services.
- Information We Collect
We may collect and process the following personal information:
- Full name and surname
- Contact details (email address, phone number)
- Company name
- Billing and payment information
- IP address and browser information
- Any other information you voluntarily provide through contact forms, service requests, or support queries
We collect information when you:
- Contact us through our website
- Request IT support or services
- Subscribe to newsletters
- Submit service or quote requests
- Engage with our technical support team
- How We Use Your Information
Your personal information may be used for:
- Providing IT support and managed services
- Responding to service requests or inquiries
- Managing your Microsoft tenant or IT environment
- Processing invoices and payments
- Improving our services and customer experience
- Sending important service updates or security notifications
- Ensuring network and system security
- Complying with legal and regulatory obligations
- Sharing of Information
SkyBase does not sell or rent your personal information to third parties.
We may share your information with:
- Trusted service providers required to deliver our IT services
- Payment processing partners
- Regulatory authorities if required by law
All third parties are obligated to maintain the confidentiality and security of your information.
- Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access
- Data loss
- Alteration or disclosure
- Cybersecurity threats
However, no method of electronic transmission or storage is 100% secure and we cannot guarantee absolute security.
- Cookies
Our website may use cookies to:
- Improve website performance
- Understand user behaviour
- Enhance browsing experience
You may choose to disable cookies through your browser settings.
- Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil the purpose it was collected for
- Comply with legal or contractual obligations
- Resolve disputes
- Enforce our agreements
- Your Rights
You have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Object to the processing of your personal information
- Withdraw consent where applicable
To exercise your rights, please contact us using the details below.
- Third-Party Links
Our website may contain links to third-party websites.
SkyBase is not responsible for the privacy practices or content of these external sites.
- Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with the updated revision date.
- Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please contact:
SkyBase
Email: info@skybase.co.za
Phone: +27 61 304 4244
Last Updated: 20 February 2026